Details anonymised at client request.
Business Situation
The company had scaled rapidly following receipt of its payment aggregator licence, but several compliance and governance processes had not evolved at the same pace. With an RBI inspection expected within the following quarter and multiple open observations from earlier internal reviews, leadership needed greater confidence in the organisation's readiness across compliance, risk management, operational controls, and regulatory reporting.
What the Consultant Did
An independent risk and compliance consultant conducted a readiness review across key regulatory obligations, governance processes, operational controls, customer-risk management procedures, and audit observations. The engagement included remediation planning, control redesign, documentation improvements, governance-structure refinement, and closure of outstanding audit issues across compliance and operational teams. Particular focus was placed on strengthening regulatory readiness while establishing clear ownership of ongoing compliance responsibilities across the organisation.
What Changed
The company implemented a more structured compliance operating model and resolved outstanding control gaps ahead of the regulatory review period. Leadership also gained greater visibility into regulatory obligations, audit readiness, and governance accountability across business functions.
Evidence, not adjectives.
The measurable changes recorded during or following the engagement.
RBI inspection completed with zero major observations
14 previously open audit findings addressed and closed
Compliance governance framework formalised across operations
Internal regulatory-readiness playbook established
