Details anonymised at client request.
Business Situation
Following a merger, the combined organisation needed to establish a unified operating model within 90 days while maintaining customer continuity across four cities. Leadership teams faced overlapping systems, duplicated workflows, unclear reporting structures, and differing operating cultures across both businesses. The integration also carried commercial risk, as customer churn assumptions in the deal model depended heavily on execution stability during the transition period.
What the Consultant Did
An independent post-merger integration consultant worked with both leadership teams to coordinate the integration roadmap across operations, technology, reporting structures, and customer-facing functions. The engagement included organisational alignment workshops, operating model design, workflow consolidation, integration governance, and rationalisation of overlapping software systems and internal processes. Particular attention was given to decision rights, leadership alignment, customer continuity, and operational communication during the transition period.
What Changed
The unified operating model was implemented within 87 days, ahead of the original integration deadline. Overlapping operational systems were consolidated, leadership responsibilities were clarified, and customer transition risks were managed through phased integration planning.
Evidence, not adjectives.
The measurable changes recorded during or following the engagement.
Integration completed in 87 days
Customer churn limited to 3.1% against 8% projected in the deal model
Six overlapping tools consolidated into two operating systems
Unified reporting structure implemented across four cities
